Returns & Exchanges Policy

Severin Films is committed to providing the highest quality physical media; if you receive a defective or damaged item, you may return it within 30 days of delivery for a replacement or refund. Please note that limited edition items with opened shrink-wrap are only eligible for return if the disc itself is found to be faulty.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue or damage.

• 2.
  Await Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Package Your Return

  Securely pack the item in its original packaging if possible, clearly marking the RMA number on the outside of the box.

• 4.
  Processing & Resolution

  Once we receive and inspect your item, we will process your replacement or issue a refund to your original payment method within 5-7 business days.